1. Specialization:
Atlantic Coast Embroidery specializes in the custom embroidery and embellishment of clothing and other items, providing unique and personalized designs.
2. Sales:
Quotes provided are based on the assumption that we do all of the embroidery, printing, or embellishment simultaneously. If you need to split the printing timeline, you will be charged separately for two print runs due to reduced efficiency.
Garment pricing is for S-XL sizes only unless otherwise specified. Sizes XXL and larger require an additional upcharge.
Garments returned to the vendor will incur a 30% restocking fee and shipping costs back to our vendor.
All production runs have a 5% allowable defect rate for each embroidered, printed, or embellished location. Any misprints or defects within the allowable defect rate will be credited to your account. Any misprint defects over the allowable 5% defect rate will be reproduced or credited at our discretion. Atlantic Coast Embroidery is not responsible for replacing any customer-supplied garments damaged, lost, destroyed, or otherwise not returned to the customer within the allowable 5% defect rate.
Customer-supplied garments that are individually folded incur an additional charge of $.25 per item. Customer-supplied garments that are individually bagged incur an additional charge of $.50 per item. These fees are necessary to account for the additional labor required to prepare the items for printing.
The standard variation for artwork placement on any garment is .25″ with a max variation of .5″ in any direction.
Atlantic Coast Embroidery is NOT responsible for errors or omissions after the proof has been approved and the job printed.
Artwork files and proofs can be changed anytime before you approve your print job. After you approve your proof online, Atlantic Coast Embroidery cannot guarantee that we will be able to update your artwork files or proof since your job will be sent to production to be run on one of our machines.
All price quotes are valid for 20 days.
All quotes are subject to revision based on customer changes or upon review of the final artwork.
3. Customer Service Contact Details:
Phone: (631) 283-2175
Fax: (631) 283-2249
Email: aces172@optonline.net
4. Return Policy:
All sales are final due to the customized nature of the goods.
Please carefully review and confirm your order before completing the purchase.
5. Refund and Dispute Policy:
Refunds will only be considered for goods not provided as agreed upon.
Customers must contact our customer service team within 5 business days to resolve disputes.
6. Cancellation Policy:
Once orders are placed, cancellations or changes are subject to additional charges and cancellation fees.
Please contact our customer service promptly for any cancellation requests.
7. Legal or Export Restrictions:
Atlantic Coast Embroidery currently does not export any products.
8. Terms and Conditions of Promotions:
All sales quotes expire after 20 days unless prior arrangements are made.
The promotional material will outline specific terms and conditions for each promotion.
9. Transaction Currency:
All sales will be settled in US Dollars (USD).
10. Security of Payment Card Details:
Atlantic Coast Embroidery does not process card payments directly.
A third party handles payment processing.
For details on the security of payment card details, refer to Stripe's policies at Stripe Security.
Please read and understand these policies before engaging in any transactions with Atlantic Coast Embroidery. Contact our customer service team with the provided contact details for further inquiries or clarification.